Our cancellation, returns, and refund policy lasts 7 days from the date of purchase. If 7 days have passed since your purchase, we are unable to offer a full refund or exchange. As we deal in perishable food products, all return and refund requests are subject to strict quality and time-based conditions.

• To be eligible for a return:

  • The item must be reported as damaged, defective, or incorrect within 7 days of receipt.

  • The product must be unused, in its original packaging, and accompanied by proof of purchase.

  • Perishable food items cannot be returned unless they are damaged, defective, or significantly different from what was described on the website.

  • We do not accept returns on items showing signs of use or tampering.

  • Items damaged due to mishandling by the customer after delivery are not eligible for return.

  To initiate a return, contact our Customer Service at Evanyaorganics@gmail.com with your order ID, photos of the product, and a brief description of the issue.

  Return shipping address & phone Number:

  Company: Mummiversal Foods Pvt Ltd H No 1739/10,
  Opp New Bus Stand, Datta Nagar, Vinchur, Nashik – 422305, Maharashtra, India

  Phone: 7757900877
  

  You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund. We recommend using a trackable shipping service for all returns, as we cannot guarantee receipt of returned items.

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 3–5 business days.

• Refunds for UPI, net banking, or wallet payments will be credited back to the originating source.

• Only regular-priced items are eligible for refund. Items purchased during a sale or promotional period cannot be refunded.

• Partial refunds may be granted for items not in their original condition, or damaged for reasons not due to our error.

If you haven’t received your refund:

1. 1. Check your bank account or payment app again.

   2. Contact your credit card company — processing times may vary.

   3. Contact your bank — there is often a processing delay before a refund is posted.

   4. If you have done all of the above and still haven’t received your refund, please contact us at Evanyaorganics@gmail.com.

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, email us at Evanyaorganics@gmail.com and ship the product to the return address mentioned above.

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift, the refund will be issued to the original gift purchaser.

The following items are strictly non-returnable:

• Perishable food items that have been opened, consumed, or partially used

• Items purchased on sale or during promotional periods

• Items returned after 7 days of delivery

• Items damaged due to customer mishandling or improper storage after delivery

If your order arrives damaged due to transit:

• Take clear photographs of the damaged packaging and product immediately upon receipt.

• Email us at Evanyaorganics@gmail.com within 48 hours of delivery with your order ID and photos.

• We will review the case and offer a replacement or full refund at our discretion.

If you receive an item different from what you ordered:

• Contact us at Evanyaorganics@gmail.com within 48 hours of delivery.

• Provide your order ID and a photo of the item received.

• We will arrange a replacement or issue a full refund, including return shipping costs in such cases.

This policy is governed by the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Nashik, Maharashtra, India.

For any queries related to cancellations, returns, or refunds, please reach out to us:

Company: Mummiversal Foods Pvt Ltd

Registered Address: H No 1739/10,
Opp New Bus Stand, Datta Nagar, Vinchur, Nashik – 422305, Maharashtra, India

Email: Evanyaorganics@gmail.com

Phone: 7757900877

GST No: 27AATCM0484G1Z3

Support Hours: 10:00 AM – 6:00 PM IST, Monday to Saturday